Support

Vacuum for Solana Seeker

Email support@usevacuum.xyz with your app version (Settings, Version), what you tapped and what happened. For anything to do with a payment, include the wallet address you paid with. Please never send your seed phrase or private key. We will never ask for it.

Restore Pro after reinstalling

Open Settings, then Vacuum Pro, then Restore purchase. Approve the sign-in in your wallet. It doesn't move any funds. Your Seeker's own wallet works even if you paid with another one.

A payment didn't finish

Open Vacuum Pro again. The app checks the payment it already sent and never asks you to pay twice for the same order. If it still shows as pending after a few minutes, email us with the purchase wallet address.

A wallet shows nothing to claim

Only empty token accounts can be closed, and only older accounts have extra rent to refund. Accounts that still hold tokens or NFTs stay as they are. Tap refresh on the Wallets screen to check again.

Photos or videos are missing

Check that Vacuum has full photo and video access in Android Settings. With limited access, the app can only see what you've allowed. Scan again after changing it.

Apps don't show sizes or last use

Vacuum needs Usage access. Open the Apps screen and follow the prompt, or go to Android Settings, then Apps, then Special app access, then Usage access.

Refunds

Email us with the purchase wallet address and what went wrong. See the terms.